Terms of Service
Official Corporate Documentation
Terms of Service
Last Date of Revision: February 1, 2026 PLEASE READ! These Terms of Service ("Terms") govern access to and use of the website myreviewpro.ai and the ReviewPro platform (collectively, the "Service"), operated by The Aetherium Group LLC ("Company," "we," "us," or "our"). BY ACCESSING, VIEWING, USING, OR INTERACTING WITH THE SERVICE, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, YOU MUST NOT ACCESS OR USE THE SERVICE.
1. Eligibility & Acceptance
Access to the Service is limited to individuals 18 years of age or older. Persons under 18 are expressly prohibited from accessing or using the Service. The Company does not knowingly permit access by individuals subject to the Children's Online Privacy Protection Act (COPPA). By accessing the Service, you represent that you are legally capable of entering into a binding agreement.
2. Nature of the Service
ReviewPro is a reputation management and review engagement platform that integrates with third-party services such as Google Business Profile ("GBP") and utilizes automation and artificial intelligence to assist businesses with monitoring, analysis, and response workflows related to publicly available reviews. The Service does not provide legal, medical, or regulatory compliance advice.
3. Google Business Profile Access Authorization
By granting Google Business Profile Owner or Manager access to the Company, you represent and warrant that: You are an authorized Owner or Manager of the business profile; You have authority to grant such access on behalf of the business; Access is granted voluntarily for reputation management services; You authorize the Company, its systems, personnel, and automated agents to perform actions reasonably necessary to deliver subscribed services, including review monitoring, analysis, response generation, and posting. You acknowledge that access may be revoked at any time via Google Business Profile settings or written notice to the Company.
4. HIPAA & Healthcare Data Disclosure
The Company is not a Covered Entity or Business Associate under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). The Service processes publicly available review content submitted voluntarily by third parties on public platforms. The Company does not request, solicit, store, or intentionally process Protected Health Information ("PHI"). For healthcare or medical clients, the Service may offer configurable safeguards that instruct automated systems to avoid referencing sensitive health information and to generate generalized responses when enabled. These safeguards are risk-reduction tools only and do not constitute a guarantee of compliance. Clients acknowledge and agree that: HIPAA compliance remains the sole responsibility of the client; Reviewers may disclose personal or health-related information beyond the Company's control; The Company does not act as a Business Associate; The Service is not designed to manage PHI.
5. Funnel Builds & Lead Delivery
Marketing funnel builds are website and landing-page development services together with lead-capture and lead-routing configuration. A funnel build may include page design and copy shaped around a client-designated product or service, a lead capture form, connection of a client-owned domain or sub-domain, Google Search Console setup, sitemap and meta data configuration, on-page search optimization, and support for requested revisions. Captured leads are transmitted to an endpoint designated by the client by secure webhook, including the client's own CRM, a third-party platform of the client's choice, or the Company's CRM offering if separately purchased. Under this offering the Company does not send marketing email or text messages on the client's behalf, and no A2P/10DLC registration, messaging sending domain, or message costs are included unless purchased separately. Lead capture forms are configured to collect business contact and general inquiry information only. Clients must not request, configure fields for, or otherwise collect Protected Health Information or other sensitive categories of personal data through funnel forms. The Company does not intentionally receive, store, or process such information through funnel builds and does not act as a Business Associate in connection with funnel activity. The client is solely responsible for the receiving system, for obtaining any required consent, and for all downstream communications, including compliance with the Telephone Consumer Protection Act, CAN-SPAM, state privacy laws, and any regulations specific to the client's industry. Search optimization, Search Console, sitemap, and meta data services are best-effort configuration services. The Company makes no representation or guarantee regarding search ranking, indexing, traffic, lead volume, or conversion outcomes.
6. CRM Platform Access
The Company's CRM offering provides the client with access to a licensed account provisioned on a third-party customer relationship management platform for which the Company is an authorized agency reseller (HighLevel). Access is licensed per business location: each location purchased receives its own dedicated account, and an unlimited number of the client's authorized users may be added within that account. The subscription covers platform access and the standard feature set made available by the platform provider, which may include contact and lead management, pipelines, automations, forms and surveys, calendars, social planning, and AI voice and chat agents. Premium consumption features, including outbound calling, text messaging, email sending, AI agent usage, and connected domains, are usage-based and billed separately at prevailing rates. A2P/10DLC registration, sending domain configuration, and all messaging and marketing compliance remain the client's responsibility. Accounts are provisioned ready for use and are not custom built by the Company. Onboarding may include one complimentary one-hour orientation call covering items such as contact import, email setup, team setup, and general questions. Custom configuration, build-out, or ongoing management beyond that orientation is not included and is available through an approved third-party vendor at additional cost. The client is solely responsible for all data entered into or stored within the CRM, for obtaining any required consent from its contacts, and for compliance with all laws and industry regulations applicable to that data. The Company does not act as a Business Associate in connection with CRM access, no Business Associate Agreement is created by this offering, and clients must not store Protected Health Information in the CRM absent a separate written agreement. Platform availability, feature changes, and third-party terms are controlled by the platform provider.
7. Artificial Intelligence & Third-Party Services
The Service may utilize third-party artificial intelligence providers, including but not limited to OpenAI, to assist with review analysis and response generation. The Company does not control third-party AI model training data, internal processes, or outputs. AI-generated content is assistive in nature and may contain errors or omissions. The Company makes no warranty that AI-generated content will be accurate, compliant, or suitable for any specific regulatory environment. Final responsibility for published content rests solely with the client.
8. Intellectual Property
All content, software, workflows, designs, databases, and underlying code are owned by or licensed to the Company and are protected by intellectual property laws. No rights are granted except as expressly stated. Unauthorized copying, distribution, modification, reverse engineering, or exploitation is prohibited.
9. User Content & Submissions
Any communication, data, or content submitted to the Company is deemed a "Submission." You grant the Company a perpetual, irrevocable, royalty-free license to use such Submissions for service delivery, analytics, improvement, and commercial purposes. You warrant that you have rights to submit such content.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. The Company does not warrant uninterrupted operation, error-free performance, or regulatory compliance outcomes.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING FROM USE OF THE SERVICE, INCLUDING AI OUTPUTS, THIRD-PARTY PLATFORM ACTIONS, OR PUBLIC USER CONTENT. TOTAL LIABILITY SHALL NOT EXCEED AMOUNTS PAID TO THE COMPANY IN THE PRECEDING 12 MONTHS.
12. Indemnification
You agree to indemnify and hold harmless the Company from any claims, damages, penalties, fines, or liabilities arising from: Your use of the Service; Regulatory obligations specific to your industry; Content submitted by third parties; AI-generated content used or published by you; Leads, data, or communications routed to or handled within systems you designate.
13. Arbitration & Class Action Waiver
All disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association. Arbitration shall occur in the Company's principal place of business unless otherwise required by law. YOU WAIVE ANY RIGHT TO A JURY TRIAL OR CLASS ACTION.
14. Governing Law & Venue
These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles.
15. Modifications
The Company may modify these Terms at any time. Continued use of the Service constitutes acceptance of updated Terms.
16. Contact Information
The Aetherium Group LLC 610 Zack St. Ste 110 Tampa, Florida 33602 United States Support@myreviewpro.ai